125 questions, each routed to whoever can answer it

Start with International Student and Visitor Services (ISVS). ISVS is the main UAlberta unit for international student settlement, immigration-adjacent support, orientation, webinars, and referrals. Use it for study permits, work permits, visas, health insurance, Social Insurance Number information, arriving in Edmonton, cultural adjustment, emergency funding referrals, and getting connected to campus services.

SourcesISVS homeContact ISVS

Use the official ISVS contact page and the student service portal. Generally use your @ualberta.ca email and include your student ID when asking about your file. ISVS also advertises in-person support, but availability can change by term, so check the contact page before going in person.

SourcesContact ISVS

The Student Service Centre is the broad front door for registrar and student-service questions: admissions, registration, records, transcripts, convocation, financial support routing, general Bear Tracks questions, and referrals to health, wellness, academic, or faculty supports. For faculty-specific academic advice, degree rules, course substitutions, or program planning, SSC may refer you to your faculty or department.

SourcesStudent Service Centre

Quick routing rule: International Student and Visitor Services (ISVS) for international-student immigration and settlement questions; the Student Service Centre (SSC) for records, registration, fees, and general student-service routing; the University of Alberta Students' Union (UASU) for undergraduate advocacy, student services, health/dental plan information, Safewalk, and student groups; the Graduate Students' Association (GSA) for graduate representation, graduate services, health/dental plan information, and the Graduate Student Assistance Program (GSAP); the International Students Association (ISA) for international student advocacy and community; your faculty or department for program-specific academic rules.

SourcesISVS homeUASUGSA

No. This is an information and routing guide. Immigration rules change and individual circumstances matter. For UAlberta-specific support, contact International Student and Visitor Services (ISVS). For official legal requirements and applications, use Immigration, Refugees and Citizenship Canada (IRCC) pages. Do not rely only on friends, social media, or outdated blog posts for immigration decisions.

SourcesImmigration resources - UAlbertaStudy permit extension - IRCC

At minimum, confirm your immigration documents, admission status, course registration access, housing plan, health-insurance plan, finances for tuition and living costs, and arrival transportation. Also review UAlberta preparation pages, international orientation information, and any faculty-specific onboarding instructions.

SourcesPrepare for UAlbertaFind housing - ISVS

Yes. International Student Orientation and related welcome programming help you understand travel planning, housing, winter preparation, campus services, cultural adjustment, and practical first steps such as getting a SIN when eligible. Check the orientation page and your UAlberta email for term-specific dates and registration.

SourcesPrepare for UAlberta

Carry essential documents in your hand luggage, not checked baggage: passport, letter of introduction or port-of-entry letter if applicable, study permit approval documents, UAlberta admission letter, proof of funds, housing address, contact information for UAlberta and family, health-insurance information, and any documents IRCC told you to carry. Border officers may ask to see supporting documents.

SourcesImmigration resources - UAlberta

UAlberta welcome services may offer term-specific arrival supports such as airport information or transportation guidance. Check the current orientation/welcome page before you travel. If no arrival program is available, plan a safe airport transfer in advance and keep your accommodation address offline on your phone and on paper.

SourcesGetting around - ISVS

A practical order: confirm housing and safe transportation; check your UAlberta email; attend orientation/check-in; activate or verify your CCID, Bear Tracks, and ONEcard; confirm course registration; confirm health-insurance coverage; apply for AHCIP or understand UAHIP if applicable; apply for a SIN if you are eligible to work; learn how to call 911, 811, and campus support services.

SourcesBear Tracks HelpHealth insurance - UAlberta

If your phone is unlocked, you can usually start with a Canadian SIM card or eSIM from a major or discount provider. Compare plans by monthly cost, data, Canada-wide calling, contract length, setup fees, and whether you must bring your own device. Student promotions often appear around August and September, so bring government photo ID, your study permit, and your ONEcard if a provider asks for student proof.

SourcesPrepare for UAlberta

Do not panic-buy everything before you arrive. Focus first on a warm winter jacket, gloves, hat, scarf, thermal layers, winter boots with grip, and a way to protect your phone battery in the cold. Weather apps may show both the actual temperature and a “feels like” wind-chill temperature; dress for the wind chill, especially on windy days. ISVS orientation and settlement sessions often cover winter preparation, and local students can help you avoid overpriced or unsuitable items.

SourcesPrepare for UAlberta

Apply through Immigration, Refugees and Citizenship Canada (IRCC) using official instructions. UAlberta provides study-permit information and may provide tools or supports for admitted degree-seeking students, but the application itself is an IRCC process.

SourcesImmigration resources - UAlberta

Yes. ISVS has licensed immigration specialists and advisors who support UAlberta international students with immigration-related questions and referrals. Use ISVS instead of relying on unofficial WhatsApp, Reddit, TikTok, or country group advice for high-stakes questions.

SourcesISVS homeContact ISVS

Be suspicious of calls, texts, emails, or social media messages claiming to be from Immigration, Refugees and Citizenship Canada (IRCC), the Canada Revenue Agency, police, a delivery company, or a bank if they threaten arrest, deportation, account closure, or immediate penalties. Real government offices do not demand urgent payment by cryptocurrency, gift cards, wire transfer, or casual e-transfer. Hang up, do not click links, and contact International Student and Visitor Services (ISVS), UAlberta Protective Services, your bank, or the official agency contact page if you are unsure.

SourcesImmigration fraud and scams - IRCCCRA scams and fraud

IRCC says you should apply to extend your study permit at least 30 days before it expires. If your passport expires soon, renew the passport first when possible, because IRCC will not issue a study permit beyond your passport validity.

SourcesStudy permit extension - IRCC

If you applied for the extension before your current permit expired and you remain in Canada, IRCC generally allows you to keep studying under the same conditions while the application is in process (maintained status).

SourcesStudy permit extension - IRCCContact ISVS

IRCC rules can shorten how long your study permit remains valid after program completion. If you finish earlier, check IRCC rules and speak with ISVS before assuming you can remain in Canada until the printed expiry date.

SourcesStudy permit extension - IRCC

UAlberta notes that part-time study or withdrawals during regular terms can affect Post-Graduation Work Permit eligibility, except in limited situations such as a final term. Speak with your faculty and ISVS before changing registration.

SourcesImmigration resources - UAlberta

Read the refusal letter carefully, do not immediately reuse the same documents, and contact UAlberta/ISVS if you are an admitted student. You may need to understand the refusal reasons, deadlines, whether a deferral is possible, and whether reapplication or other options are appropriate.

SourcesContact ISVS

No. A study permit authorizes study in Canada. A temporary resident visa or electronic travel authorization (eTA) is a travel document that helps you enter Canada. Some students need both a valid study permit and a valid entry document. Check IRCC rules for your passport country before leaving Canada and before re-entering.

SourcesImmigration resources - UAlberta

Start planning early because family members may need their own visitor, study, or work documents, and you may need additional proof of funds, relationship documents, housing planning, school or childcare planning, and health-insurance planning. Some spouses or common-law partners of international students may be eligible for an open work permit, but eligibility is limited by current IRCC rules and your program type, so check IRCC and speak with ISVS before making work or travel assumptions.

SourcesBringing family - UAlbertaSpouse or common-law partner work permit - IRCC

Start in your first year, not your last month. PGWP eligibility can be affected by full-time status, program completion, timing, previous PGWP use, leave periods, and application deadlines.

SourcesImmigration resources - UAlberta

Extend your study permit first if you need more time to study in Canada. Your permit authorizes your studies; your temporary resident visa (TRV) is a travel document. A permit extension does not automatically renew your TRV. Once IRCC approves the extension, apply separately for a new TRV if you need one for travel.

1. 01Start early: follow IRCC's instruction to apply at least 30 days before expiry. Check passport validity.
2. 02Request a current enrolment letter; gather your passport, permit, financial evidence and documents from your personalized checklist.
3. 03Apply through the IRCC secure account, upload the enrolment letter in the acceptance-letter slot, pay and save the submission confirmation.
4. 04After approval, use IRCC's in-Canada visitor-visa process if needed. Proof of approval can be used before the paper permit arrives.

SourcesExtend your study permit: How to applyExtend your study permit: When to applyVisitor visas for workers and students in Canada

If you did not apply before expiry, you generally lose student status and must stop studying. Contact an international student advisor promptly about restoration and a new permit. A late application does not give you the same rights as a timely extension application.

1. 01Record the expiry date and contact International Student Services immediately.
2. 02Check restoration eligibility and the applicable deadline with an authorized advisor.
3. 03If eligible, apply for restoration and a new study permit with the required explanation, documents and fees.
4. 04Resume studying only after status is restored and you receive your new permit.

SourcesExpired study permits and restorationExtend your study permit: When to apply

If you were working while waiting for your PGWP, stop working on the day IRCC notifies you of the refusal unless you have separate valid authorization. Save the refusal letter and seek immigration advice immediately. Your next step depends on the refusal reason, your status and whether you still meet the application deadlines.

1. 01Save the refusal decision, notification date and a complete copy of your original application.
2. 02Ask an authorized immigration professional to review your study history, completion date, language evidence and the officer's reasons.
3. 03Discuss reconsideration for an identifiable error, a corrected new application if still eligible, and any status-restoration or departure requirements.
4. 04If a court challenge may be appropriate, consult an immigration lawyer promptly; judicial-review deadlines are short.

SourcesPGWP: After you applyPGWP: Who can applyHelp after a temporary residence refusal

You can ask IRCC to reconsider an identifiable error, but reopening a refused application is discretionary. Being eligible does not guarantee reconsideration or approval. Have an authorized immigration professional review the refusal, then send a focused request through the IRCC web form with evidence addressing the specific error.

1. 01Identify each refusal reason and explain exactly what was misunderstood or overlooked, referring to the rules applicable to your application.
2. 02Prepare a letter headed 'Request for reconsideration — PGWP' with your name, UCI, application number, refusal date and the decision you want reviewed.
3. 03Attach the refusal letter and relevant evidence, such as transcripts, an enrolment/completion letter, approved-leave evidence or proof a document was originally submitted.
4. 04Use the web form's application/document-update route, identify Temporary Residence and the work-permit application, and save the acknowledgement.

SourcesIRCC web formHelp after a temporary residence refusalPGWP: After you apply

Alberta's PNP is called the Alberta Advantage Immigration Program (AAIP). Start with its Eligibility Explorer and the rules for your possible stream. For worker streams, you must submit a Worker Expression of Interest (WEOI) and receive an invitation before submitting a nomination application.

1. 01Review AAIP streams and confirm you meet at least one stream's eligibility requirements.
2. 02Create or use your own Alberta.ca Account and enter the AAIP portal through the official application page.
3. 03Complete the WEOI accurately and pay the current fee: CAD 135 as checked on September 6, 2026.
4. 04Keep the profile updated. If invited, follow the invitation deadlines, document checklist and separate application-fee instructions.
5. 05If nominated, complete the appropriate federal permanent-residence application.

SourcesAlberta Advantage Immigration ProgramHow to apply to AAIP worker streamsAAIP learning resources

Possibly. PGWP holders need an eligible Alberta credential, qualifying full-time Alberta employment and job offer, a job related to their Alberta field of study, and the required language results. They generally need at least six months of qualifying full-time work in their current occupation in Alberta within the last 18 months.

1. 01Check that your credential and PGWP meet the stream's requirements.
2. 02Match your actual duties to the NOC occupation and check occupation exclusions.
3. 03Check your work history, job offer, language test and any licensing requirements against the current eligibility page.
4. 04If eligible, follow the WEOI and invitation process.

SourcesAlberta Opportunity Stream eligibilityHow to apply to AAIP worker streams

A SIN is a nine-digit number issued by Service Canada. You need it to work in Canada and to access some government programs or benefits.

SourcesSocial Insurance Number - Service Canada

Apply through Service Canada online, by mail, or in person. You generally need valid identity and immigration documents. Temporary residents normally need a work permit or a study permit that states they may work or may accept employment. UAlberta welcome programming may also point you to term-specific SIN information.

SourcesSocial Insurance Number - Service Canada

No. IRCC states that students can only start working in Canada once their study program has started.

SourcesWork off campus - IRCC

IRCC currently states that eligible students may work up to 24 hours per week off campus during regular academic terms. Exceeding the limit can violate study-permit conditions and affect future applications.

SourcesWork off campus - IRCC

Eligible students may generally work full time during regularly scheduled breaks, such as winter or summer breaks, if they meet IRCC conditions before and after the break. Students on unauthorized leave, not studying full time when required, or between schools may have different restrictions.

SourcesWork off campus - IRCC

IRCC says students whose permits are missing work conditions may need to request an amendment before they can obtain a SIN and work. Contact ISVS if you are unsure.

SourcesWork off campus - IRCCContact ISVS

IRCC announced that, as of April 1, 2026, eligible post-secondary international students no longer need a separate work permit for required student work placements such as co-ops or internships when the employer is approved by the designated learning institution. Check IRCC and your faculty, because eligibility and implementation details matter.

SourcesCo-op/internship notice - IRCC

Use the UAlberta Career Centre for resumes, interviews, job search, career planning, and fraud awareness. campusBRIDGE is a key platform for job postings, career events, experiential learning, and work-integrated learning. International undergraduates should also check whether ISWEP or similar international-student work programs are available in the current year.

SourcesCareer CentrecampusBRIDGE

Be cautious with jobs that ask for money, personal banking information, cryptocurrency transactions, cheque deposits, package forwarding, or work that sounds too easy for unusually high pay. Use the Career Centre and official postings when possible, and never share your SIN until an employer legitimately needs it after hiring.

SourcesCareer Centre

Treat this as a possible job scam. The university warns about fake job offers involving fraudulent cheques, money transfers and requests for personal information. Verify the employer through an independently found official contact before sending information or accepting money.

1. 01Do not deposit a suspicious cheque or forward money to a supposed supplier.
2. 02Contact the named employer or department using contact details you find independently.
3. 03If you already sent funds or banking details, contact your bank immediately.
4. 04Report the incident through university security/support channels and, where appropriate, police or the Canadian Anti-Fraud Centre.

SourcesScam awareness for international studentsReport an information security incident

Yes. UAlberta states that international students must have basic health insurance. Depending on your immigration status, length of stay, age, and residency situation, you may be covered through the Alberta Health Care Insurance Plan (AHCIP) or through UAHIP.

SourcesHealth insurance - UAlbertaAHCIP: coverage for students

No. Students often say “register for AHS,” but the public health insurance plan is AHCIP, administered through Alberta Health. Alberta Health Services (AHS) operates health services such as hospitals and Health Link 811. For insurance registration, look for AHCIP instructions.

SourcesAHCIP: coverage for students

Alberta Health says you may be eligible with a 12-month study permit for an Alberta institution if you will live in Alberta for 12 months or more. A permit of more than 6 but less than 12 months can also qualify, with a letter from your school confirming your enrolment and your intention to stay at least 12 months. Students transferring from another province with 6 or more months left on that permit may also be eligible.

SourcesAHCIP: coverage for students

UAHIP is the University of Alberta Health Insurance Plan for international students, employees, and families in Canada who are not eligible for provincial coverage. It is intended as basic health coverage when AHCIP is not available. Registered students are typically enrolled by the university after course registration is confirmed, but check your UAlberta email and UAHIP instructions.

SourcesHealth insurance - UAlberta

The UASU Health and Dental Plan is extended coverage for undergraduate students. It helps cover services that basic provincial or UAHIP coverage does not normally cover, such as some prescription, dental, vision, and paramedical services. You generally need basic health coverage (AHCIP, another provincial plan, or UAHIP) to use the extended plan.

SourcesUASU Health and Dental Plan

The GSA Health and Dental Plan is extended coverage for eligible graduate students. It is separate from basic AHCIP or UAHIP and can include additional health, dental, vision, and travel benefits. Graduate students should check the GSA page for current enrollment, opt-out, family add-on, and change-of-coverage deadlines.

SourcesGSA Health and Dental Plan

The University Health Centre can serve as a primary care provider for students and offers health services to UAlberta students, employees, and eligible family members. For non-emergency needs such as checkups, minor illness, prescription refills, or referrals, use the University Health Centre, a family doctor, or a walk-in clinic. Hospital emergency departments are for severe, urgent, or life-threatening problems. For immediate danger call 911; for non-emergency health advice in Alberta, call Health Link at 811.

SourcesUniversity Health Centre

A doctor, nurse practitioner, or other authorized prescriber writes the prescription, and you take it to a pharmacy. The Campus Pharmacy in Students' Union Building is one convenient option, but you can use other pharmacies too. Check your plan details and use your pay-direct or benefits card when available so the pharmacy can bill the insurer directly.

SourcesUniversity Health CentreUASU Health and Dental PlanGSA Health and Dental Plan

Call 911 for immediate danger, a life-threatening emergency, or a situation needing ambulance, police, or fire response. For non-emergency health advice in Alberta, call Health Link at 811. If you are near campus and need emergency hospital care, the University of Alberta Hospital emergency department is close to North Campus.

SourcesNeed Help Now

For non-crisis support, UAlberta Counselling and Clinical Services offers confidential counselling and psychiatric services to eligible students. The UASU Peer Support Centre offers free, confidential, non-judgmental supportive listening and referrals. Graduate students can also use the Graduate Student Assistance Program (GSAP). For immediate danger call 911; for crisis lines use 9-8-8 or the Edmonton Distress Line.

SourcesCounselling and Clinical ServicesNeed Help Now

The UAlberta Sexual Assault Centre provides confidential support, crisis intervention, information, and referrals for survivors and supporters. You do not need to make a formal complaint to ask for support. In immediate danger, call 911.

SourcesNeed Help Now

Do not assume your Alberta Health Care Insurance Plan (AHCIP) coverage renews automatically. Its expiry can be tied to your immigration document. If you applied before your permit expired and have not been refused, contact AHCIP to ask about a temporary coverage extension; the first extension can be up to 90 days if you qualify.

1. 01Check your health-card expiry and contact AHCIP before coverage ends.
2. 02Have your IRCC application date, application number and proof of timely submission ready.
3. 03When the new permit arrives, take it to a participating registry to update your coverage.
4. 04Ask International Student Services and your insurer about any gap, UAHIP eligibility, and your separate SU/GSA health and dental benefits.

SourcesHealth care coverage for temporary residentsU of A international student health insurance

Start with UAlberta Residence Services and the ISVS housing page. Residence may be simpler for first-year students because it reduces commute, furniture, utilities, and lease complexity. Off-campus housing can be cheaper or more flexible but requires more caution about leases, scams, deposits, transit, and winter travel.

SourcesFind housing - ISVSResidence Services

UAlberta advertises guaranteed housing for eligible first-year undergraduate students, including new international undergraduates, who apply to Edmonton-campus residence by the stated deadline. Deadlines and conditions matter, so check the current guaranteed-housing page rather than relying on old posts.

SourcesGuaranteed housingApply to live in residence

International House is a UAlberta residence community for upper-year undergraduate and graduate students from Canada and around the world. It emphasizes global education, intercultural community, and residence life, and a strong option for students who want a more international living-learning environment.

SourcesResidence Services

Do not send large deposits before verifying the landlord, unit, lease terms, and legitimacy of the listing. Be cautious if the landlord refuses a video tour, pressures you to pay immediately, asks for unusual payment methods, or offers rent far below market value. Use UAlberta housing resources, local tenant information, and trusted contacts before signing.

SourcesFind housing - ISVS

U-Pass is a transit pass connected to UAlberta student enrollment and student association agreements. It provides access to participating Edmonton-region transit systems for eligible students. Check current eligibility, fees, activation instructions, and opt-out rules on the official U-Pass page.

SourcesU-PassGetting around - ISVS

Pedways are indoor, heated walkways, tunnels, and bridges that connect parts of North Campus. They are useful in winter because you can move between some major buildings with less outdoor exposure. Learn the routes around your own classes first, and use campus maps or signage when planning a new route because not every building is connected indoors.

SourcesGetting around - ISVSCampus maps

Start with nearby mainstream grocery stores for basics, then ask student groups, roommates, and local community groups about stores that carry ingredients from your region. Edmonton has many international and specialty markets, including East and Southeast Asian, South Asian, Middle Eastern, halal, African, Latin American, and European grocery options. Check transit time, winter travel, prices, and whether bulk buying is realistic before you shop far from campus.

SourcesGetting around - ISVS

UAlberta is an urban campus, so use normal city safety habits: travel with others when possible, plan transit, keep your phone charged, and avoid isolated routes late at night. UASU Safewalk is a volunteer-run service that can accompany students on or near campus when operating. Check current Safewalk hours before relying on it.

SourcesSafewalk - UASU

Yes. The Campus Food Bank supports U of A community members experiencing difficulty affording groceries, including international students. Register through its client-information page using your UAlberta email and book an appointment.

1. 01Open the client page and select 'REGISTER OR BOOK an appointment'.
2. 02Complete the registration/booking instructions and bring your own bags.
3. 03Visit SUB 1-81 at your appointment time.
4. 04If no appointments are available and your need is urgent, call 780-492-8677 or email info@campusfoodbank.com.

SourcesCampus Food Bank: registration and groceriesCampus Food Bank

Call 911 if there is immediate danger. For non-emergency campus concerns, use UAlberta safety resources and building staff where appropriate. If the issue involves harassment, discrimination, violence, or misconduct, UAlberta has offices that can explain reporting and support options.

SourcesNeed Help NowSafe Disclosure and Human Rights

For a fire or life-threatening emergency, call 911 first, then U of A Protective Services at 780-492-5050 and your residence office or RA. For urgent facility issues such as flooding, contact your residence office or RA immediately. After business hours, call Campus Control Centre at 780-492-4833.

1. 01Move away from immediate danger and make the appropriate emergency call.
2. 02Give your residence, unit number, exact location and a short description.
3. 03After calling, submit a residence maintenance request to document the issue and note whom you contacted.

SourcesContact Residence Services: emergenciesResidence maintenance requests

For immediate danger, leave the unsafe area and call 911. Report an urgent leak, heating failure or building problem to your landlord or property manager's emergency contact. University Residence Services does not manage repairs in privately rented homes.

1. 01Call the property's emergency number and follow up in writing with the address, problem and photos taken only if safe.
2. 02Ask the landlord when repairs will happen and whether the unit is safe to occupy.
3. 03Contact your tenant insurer about damaged belongings or temporary accommodation covered by your policy.
4. 04If repairs remain unresolved, use Alberta's landlord–tenant guidance and dispute-resolution route; ask student services for support if the disruption affects your studies.

SourcesCommon problems: landlords and tenantsContact Residence Services: emergenciesUniversity of Alberta support portal

Open the university U-Pass page, choose 'Access the U-Pass App', sign in and add your Arc card. Your pass depends on eligibility, an assessed U-Pass fee and the term's validity dates.

1. 01Check Bear Tracks → Financial Account → Fee Assessment for the U-Pass fee.
2. 02Link your card in the university app and check its status.
3. 03Activation can take up to seven days at term-start; check before travelling.

SourcesU of A U-Pass and Arc card help

Check your linked card, fee assessment and pass status. 'Insufficient funds' can mean no active U-Pass; 'low funds' can warn of approaching expiry.

1. 01Review your card in the university U-Pass app and your fee assessment in Bear Tracks.
2. 02If you replaced a lost card, activate the replacement in the app.
3. 03Use the university U-Pass help page for the specific error and pay the required fare while the pass is inactive.

SourcesU of A U-Pass and Arc card help

Bear Tracks is UAlberta's secure self-service system for student information. Students use it to manage registration, schedules, grades, exam schedules, fee information, tax forms, and personal information. You need an active CCID to access most functions.

SourcesBear Tracks Help

Your CCID is your Campus Computing ID. It gives access to UAlberta systems such as Bear Tracks, UAlberta email, and other online services. Protect it with strong password habits and do not share login credentials with friends, agents, or family members.

SourcesBear Tracks Help

After accepting your offer and completing any required deposit or conditions, use Bear Tracks to build a schedule and enroll. Registration access may take time after offer acceptance or deposit processing. For degree requirements and course selection, use faculty advising, department pages, and official calendar requirements, not only peer advice.

SourcesBear Tracks HelpStudent Service Centre

ONEcard is the official UAlberta student identification card. New students usually need to register in at least one class, upload a photo, wait for approval, and pick up the card with government photo ID and UAlberta student ID. Remote students may have virtual ONEcard options.

SourcesONEcard

The Academic Success Centre offers academic advising, learning support, workshops, online resources, and writing support for undergraduate and graduate students. Use it early for writing, exam preparation, time management, reading strategies, and adapting to Canadian academic expectations.

SourcesAcademic Success Centre

Start respectfully with “Professor [Last Name]” or “Dr. [Last Name]” if they use that title, then follow the name or form of address in the syllabus or email signature. Teaching Assistants (TAs) are often addressed by first name, but check how they introduce themselves. Office hours are scheduled times for students to ask questions about course concepts, assignments, feedback, exams, research interests, or academic direction; you do not need to be failing to use them.

SourcesAcademic Success Centre

Register with Accessibility and Accommodations as early as possible. Students with permanent disabilities, chronic physical or mental health conditions, temporary barriers, or other documented needs may be eligible for accommodations. Documentation is usually required or strongly recommended, and accommodations are not always retroactive.

SourcesAccessibility and Accommodations

Use UAlberta Library for research help, subject guides, databases, borrowing, citation support, course materials, study spaces, and interlibrary loan. Your ONEcard may also connect you to additional library access such as the Edmonton Public Library L-Pass for eligible students.

SourcesUAlberta Library

Student Ombuds is a confidential, impartial service that helps students understand policies, fairness concerns, academic issues, discipline processes, interpersonal conflict, and options for next steps. Ombuds does not replace faculty processes but can help you navigate them.

SourcesStudent Ombuds

The Office of Safe Disclosure and Human Rights provides a confidential space to discuss discrimination, harassment, accommodation concerns, wrongdoing, health and safety concerns, and other misconduct-related issues. You can ask about options before deciding whether to make a formal report.

SourcesSafe Disclosure and Human Rights

The Engineering Student Success Centre (ESSC). Teaching assistants are there daily for questions in the first-year core: MATH 100, 101 and 102, ENGG 130, EN PH 131, PHYS 130, and CHEM 103 and 105, and both group and one-on-one tutoring are free. Before midterms and finals the ESSC runs review sessions and mock exams you can sit as practice. Join the ESSC Canvas page for the schedule and announcements. Go in week three when you first do not understand something, not in week ten when it has compounded.

SourcesEngineering Student Success CentreEngineering student resources

Yes: the Registrar publishes a free pickup option for current students through its Enrolment Verification Request Form. MyCreds delivery is a separate paid option. You can also contact the Student Service Centre through the support portal to ask whether an enrolment-letter service meets your specific need.

1. 01Use the Registrar's linked Enrolment Verification Request Form and select free pickup at the Student Service Centre or Augustana office.
2. 02Allow the published 10 business days for processing.
3. 03For the support-portal route, sign in and look for 'Enrolment Letter Request' if available, or submit a student-service enquiry explaining the letter's purpose, terms and deadline.
4. 04Confirm whether pickup, a scan or digitally verified delivery is required by the recipient before ordering.

SourcesStudents and alumni verification documentsEnrolment Verification Request FormUniversity of Alberta support portal

For a midterm, contact your instructor immediately and follow the syllabus. For a final, check your home faculty's deferred-exam process and contact its student office promptly. Approval depends on the circumstances and academic rules; it is not automatic.

1. 01Tell the instructor or faculty which course/exam is affected and what happened.
2. 02For a final, locate your faculty's official form and deadline. Engineering publishes a two-business-day deadline after the missed final, or as soon as reasonably possible.
3. 03Submit the requested explanation/documents and keep the confirmation.
4. 04Watch for the decision and any replacement exam arrangements.

SourcesEngineering examinations and deferrals

Check the U of A Library for borrowable or online copies and ask your instructor about open educational resources. Courses marked Zero Textbook Cost (ZTC) use required materials without textbook charges. EPL is another option for borrowing books once your membership is active.

1. 01Check the syllabus and required edition before buying.
2. 02Search the Library and ask library staff about available copies or alternatives.
3. 03Look for ZTC courses in Bear Tracks or My Schedule Builder where they fit your program.
4. 04Ask your department or student association about any current book swaps or donation shelves; availability varies.

SourcesCourse materials affordabilityEPL membership and university L-Pass

SSE offers eligible undergraduate and graduate students a Chromebook loan at no service charge, subject to availability. It is temporary: loans are normally for one semester, up to a maximum of two. The Chromebook supports browser-based coursework, Google Workspace and online meetings.

1. 01Open the Chromebook Lending Program page and follow its request-form link.
2. 02Complete the form and lending agreement; explain your temporary need.
3. 03Follow the team's collection instructions and confirm the return date.
4. 04For questions, email sselend@ualberta.ca.

SourcesSSE Chromebook Lending Program

Install the university-supported Cisco Secure Client, called AnyConnect in older instructions, using IST's official guide. Connect to vpn.ualberta.ca and sign in with your CCID and password, completing any authentication prompts. An active university affiliation is required.

1. 01Open 'Access the University of Alberta VPN' and use the download for your operating system.
2. 02Install the client, enter vpn.ualberta.ca as the server and connect.
3. 03Confirm the client says it is connected before opening a campus-only service.
4. 04Disconnect when finished. If authentication fails, contact IST through the support portal.

SourcesAccess the University of Alberta VPNUniversity of Alberta support portal

Start from the U of A Library website and search for the paper or journal, then follow the available online-access link and sign in with your CCID. The Library uses authenticated access for licensed resources. Connecting to the campus VPN is another option for resources that require the university network.

1. 01Search the Library catalogue or databases using the article title or DOI.
2. 02Follow the Library's full-text link and complete the university login.
3. 03If access still fails, contact the Library and share the citation or DOI so staff can check available access options.

SourcesLibrary off-campus accessUniversity of Alberta Library EZproxyAccess the University of Alberta VPN

Use the university's Duo device-management instructions to re-enrol your phone if you still have a working verification method. If you have lost access to your original number and other enrolled methods, contact IST for account-recovery help.

1. 01Open the official MFA site linked in the university guide.
2. 02At the Duo prompt choose 'Other options' → 'Manage devices' and verify your identity.
3. 03Add or re-enrol your device using the guide. If you cannot authenticate, contact IST.
4. 04Before travel, arrange a supported backup method; the university guide discusses a hardware fob for travel without mobile connectivity.

SourcesEnrol and manage devices with Duo SecurityUniversity of Alberta support portal

Do not use the email's links or provide your password, SIN or verification codes. Open university services through your usual official address and contact IST to check the message. Students on r/uAlberta report phishing emails using account-deactivation threats.

1. 01Report the message to phishing@ualberta.ca, the address on IST's current incident-reporting page.
2. 02If you entered your password, change it through the university's official account-management service and tell IST promptly.
3. 03If you shared financial information, contact your bank; if you approved an unexpected Duo prompt, tell IST.

SourcesReport an information security incidentScam awareness for international studentsEnrol and manage devices with Duo Security

The Graduate Students Association represents UAlberta graduate students and negotiates or provides graduate student services, advocacy, and resources. Check GSA pages for orientation, health/dental coverage, U-Pass, financial support, and wellbeing services.

SourcesGSAGSA services

The Graduate Student Assistance Program is a confidential counselling and support program for eligible graduate students and, where applicable, partners or dependents. It can support concerns such as stress, anxiety, depression, conflict, finances, and family issues.

SourcesGraduate Student Assistance Program

Start by documenting the issue, reviewing department and Faculty of Graduate & Postdoctoral Studies expectations, and seeking confidential guidance before escalation. Useful contacts may include your graduate program administrator, associate chair/graduate coordinator, GSA, Student Ombuds, Safe Disclosure and Human Rights, or Counselling and Clinical Services.

SourcesGSAStudent Ombuds

The GSA Emergency Bursary helps eligible graduate students facing an unexpected emergency expense. Starting in Fall 2026, its funding is distributed through the Domestic and International Supplementary Bursary programs. International students should follow the International Supplementary Bursary route linked from the Registrar's bursary page.

1. 01Read the current GSA Emergency Bursary page and follow the relevant supplementary-bursary application link.
2. 02Check the intake dates and sign in to the financial-support application system.
3. 03Explain the emergency, your financial shortfall and other funding explored; provide supporting documents.
4. 04International students should explain their original funding plan and what unexpectedly changed. Monitor university email for follow-up.

SourcesGSA Emergency Bursary: Fall 2026 application changeGSA Emergency BursaryBursaries and emergency funding - UAlberta

Every graduate student has to complete a two-part Professional Development Requirement before convocation: an Individual Development Plan (IDP), and eight hours of professional development activities. The two are separate: completing your IDP does not count toward the eight hours. Instead the IDP is the career plan the eight hours are supposed to be based on. Your eight hours must be inspired by your IDP and approved by your supervisor and department, and master's students must have all eight done by the time of degree completion. Both parts are submitted to your graduate coordinator or graduate chair.

1. 01Collect attendance records and record each activity's date, duration and relevance to your IDP.
2. 02Ask your supervisor/program office which activities are approved.
3. 03Submit the IDP and Professional Development Completion Form, or your department's equivalent, and request confirmation that completion is recorded.

SourcesPD requirement - GPSEight hours of PD activities

An activity counts if it develops you professionally, is inspired by your IDP, and your supervisor and department approve it. In practice that covers workshops run by the Faculty of Graduate & Postdoctoral Studies, career and communication training, teaching development, conference and leadership activity, and department-run sessions. GPS publishes a training and events calendar that is the easiest source of qualifying hours.

SourcesPD requirement - GPSIndividual Development Plan

An Individual Development Plan is an individualized career plan you write with your supervisor. It is a required part of the Professional Development Requirement, and it is the thing your eight PD hours are meant to be built on, so leaving it until the end inverts the order and leaves you scrambling to find eight hours that retroactively fit. The deadline runs from the start of your program: 12 months for full-time master's students, 24 months for part-time master's students, 18 months for full-time doctoral students and 36 months for part-time doctoral students. Master's students must finish the eight PD hours by degree completion, and almost all doctoral students must finish within their first three years.

SourcesIndividual Development PlanPD requirement - GPS

A doctoral candidacy examination must be passed within three years of entering the PhD program, and no less than six months before the final oral examination. Scheduling a defence too soon after candidacy is a common reason a date gets refused. Departments set the format on top of the Faculty rules; several require a written research proposal that you then defend orally. Ask your department for its own version.

SourcesGraduate Program Manual, section 8

Formal examining committees are required for thesis-based master's final examinations, doctoral candidacy examinations and doctoral final examinations. Every examining committee must have a chair who is not your supervisor, and who has enough experience of graduate examinations to run it fairly. Start scheduling months out rather than weeks: you are looking for a single date that works for your committee, an external examiner and a non-supervisor chair, and that is the step that slips.

SourcesConduct of examinationsGraduate Program Manual, section 8

There is no single university-wide answer: coursework requirements are set by each department and program, and they differ substantially even between programs in the same faculty. Your two authoritative sources are your program's entry in the University Calendar and your graduate program coordinator; your supervisor confirms which specific courses fit your research. Confirm the requirement in writing in your first term. Assuming your requirement matches a friend's in another department is one of the easier ways to lose a term.

SourcesGraduate Program ManualUniversity Calendar

The GSA Child Care Grant helps eligible graduate students offset child-care costs. Open the GSA Grants page and use its Child Care Grant form link. Sign in with your UAlberta email to access the grant application.

1. 01Review the current eligibility policy and funding availability.
2. 02Prepare academic/employment information for you and your partner, household income for the previous 12 months, and your children's names and ages.
3. 03Provide fee assessments, children's birth certificates and proof of each parent's income, as requested.
4. 04Submit through the linked GSA grants portal and respond to follow-up requests.

SourcesGSA grants and child care applicationsGSA grants portal

The International Students Association (ISA) is a student representative association for international students at UAlberta. It provides advocacy and community connection. Check the ISA website and current social channels for events, elections, campaigns, and ways to get involved.

SourcesUASU Student Representative Associations

UAlberta recognizes hundreds of student groups, including cultural, religious, recreational, academic, residence, and shared-interest groups. Because student groups change frequently, browse the official student-groups directory or UASU group listings rather than a static list.

SourcesStudent groups

UASU represents undergraduate students and provides or connects students to services such as the Health and Dental Plan, Peer Support Centre, Safewalk, student groups, advocacy, and student representative associations. International undergraduates can also use UASU advocacy and elections to raise international-student concerns.

SourcesUASU

GSA represents graduate students and coordinates graduate-specific services including health/dental plan information, GSAP, graduate advocacy, and emergency bursary information. Graduate international students should check GSA resources in addition to ISVS and their academic department.

SourcesGSA services

First Peoples' House supports First Nations, Métis, and Inuit students through community, cultural connection, holistic support, academic support, housing resources, and related programs. International students who are not Indigenous to Canada should not treat FNMI-specific services as general international-student services, but should know the office exists, respect Indigenous spaces, and attend open learning opportunities when invited.

SourcesFirst Peoples' House

Yes. UAlberta Interfaith Chaplains support students, staff, and faculty whether or not they identify with a faith tradition, and UAlberta lists multi-faith prayer and meditation spaces. For urgent safety or mental-health crises, use emergency and crisis resources rather than chaplaincy alone.

SourcesInterfaith Chaplains

Use a combination of supports: ISVS settlement and events, ISA community, UASU or GSA services, student groups, residence programming, recreation, faith or cultural groups, the Peer Support Centre, and Counselling and Clinical Services. Loneliness is common in the first year and is a valid reason to seek support early.

SourcesISVS homeCounselling and Clinical Services

Yes. The senior student union roles are paid positions, not volunteer ones. Undergraduates elect the UASU executive (President and four Vice-Presidents) plus Students' Council every March. Graduate students elect the GSA's Directly-Elected Officers (President, VP Academic, VP External, VP Indigenous Relations, VP Student Life, VP Student Services and Associate VP Labour) each February, along with ten Councillors-at-Large. International students have held these roles. Because they are paid and typically full-time for a one-year term, confirm two things before you nominate: what the current remuneration and time commitment actually are, and how a full-time paid position sits with the work conditions on your study permit. ISVS is the right office for the second question.

SourcesUASU leadershipGSA people + officersGSA elections

Many UAlberta pages use CCR to mean Campus and Community Recreation, which operates recreation programming and facilities: fitness classes, intramurals, club sports, aquatics, climbing, and wellness activities. If you mean co-curricular records instead, UAlberta uses different program-specific language, so check your faculty or campus experiential-learning systems.

SourcesCampus and Community Recreation

Recreation is not just fitness. It can reduce isolation, build routine, help with winter mental health, and create low-pressure ways to meet people. If you are nervous about joining, start with beginner-friendly classes, intramurals, drop-in activities, or residence recreation programming.

SourcesCampus and Community Recreation

campusBRIDGE is a UAlberta platform for career development, job postings, events, experiential learning, and work-integrated learning opportunities. Use it together with Career Centre resources to avoid scams, prepare resumes, and find relevant opportunities.

SourcescampusBRIDGECareer Centre

Start in first year. International students have extra constraints such as work authorization, SIN timing, Canadian resume norms, networking expectations, co-op or internship rules, and PGWP planning. Use the Career Centre early, not only after graduation.

SourcesCareer Centre

Before your final term, review PGWP eligibility, confirm full-time history and any leaves or part-time terms, check passport validity, confirm completion-letter timing, and understand whether you can work while waiting for a PGWP decision. Contact ISVS for UAlberta-specific guidance and check IRCC before making travel or employment decisions.

SourcesImmigration resources - UAlberta

There are two. The Hanson Fitness + Lifestyle Centre is the main campus gym, on two levels inside the Van Vliet Complex on North Campus. If you have paid the Athletic and Recreation fee with your tuition, you already have access for the terms you are registered in, and you tap in with your ONEcard. The Saville Fitness Centre is a 3,000 sq ft facility on the second floor of the Saville Community Sports Centre on South Campus; it is not covered by that fee, so students get a discounted rate but still buy a membership or drop-in pass at the customer service desk. If you only want a gym, Hanson is the one your fees already cover. Check the locations and hours page before going, because hours change between terms.

SourcesHanson Fitness + Lifestyle CentreSaville Fitness CentreLocations + hours

Mostly yes, because the Athletics and Recreation Fee comes out of your tuition and your ONEcard is the access card. On North Campus that covers the Aquatics Centre, where students swim on a drop-in basis in two pools: the East Pool is a warmer, shallower six-lane 25-yard pool used for recreational swims, and the West Pool is a cooler T-shaped tank for lap swimming with a deep end and a diving board. It also covers the Wilson Climbing Centre, where full-time students in Fall and Winter term climb free and can rent shoes and a harness rather than buying gear, and the Green and Gold Gymnasiums, where drop-in basketball and badminton run through the week. In total there are fourteen drop-in activities, including beach volleyball, pickleball, skating, soccer and group fitness. Bring your ONEcard, check the schedule for the activity you want because times change between terms, and note that space is first come, first served. Courts for squash, racquetball, wallyball, tennis and table tennis are reserved separately, and each person needs their own booking.

SourcesDrop-in activitiesAquatics CentreWilson Climbing CentreMembership and rates

EPL lists the University of Alberta as an L-Pass partner. Follow the U of A L-Pass link on EPL's membership page and complete the university registration instructions. If you live in Edmonton, you can also apply directly for a free EPL card.

1. 01Open EPL's membership page and select 'University of Alberta L-Pass'.
2. 02Complete the linked registration steps; ask the university Library if you need help with the credentials issued.
3. 03For a standard Edmonton-resident card, follow EPL's registration and identification/address requirements.

SourcesEPL membership and university L-PassU of A L-Pass

Open LinkedIn Learning from EPL's online learning page and sign in with your library card number and PIN. EPL provides free course access. However, LinkedIn's current certificate guidance explicitly excludes library patrons from accessing Certificates of Completion, so do not rely on EPL for a downloadable certificate.

1. 01Activate your EPL membership or university L-Pass access first.
2. 02Launch LinkedIn Learning through EPL's link instead of starting a paid personal trial.
3. 03In the mobile app, use the library sign-in route and EPL's library ID: edmontonpublic.
4. 04If a certificate is essential, check a separate qualifying subscription or institutional licence before beginning.

SourcesEPL online learning resourcesLinkedIn Learning certificate eligibility

Apply for GitHub Education using your personal GitHub account and current proof of student status. GitHub accepts an enrolment-verification letter, transcript, class schedule or suitably dated student ID. If prompted, add and verify your UAlberta email on the account.

1. 01Use a clear, current document showing your student status.
2. 02Open your GitHub account's Education benefits settings and choose 'Start an application'.
3. 03Complete the form and provide the requested academic email or documentation.
4. 04After approval, open the GitHub Education portal and activate the partner benefits you want.

SourcesApply to GitHub Education as a student

Yes. Google's student education page lets students request 200 Google Skills training credits for online labs, courses and skill badges. These credits expire one year after issue. They are separate from the US$300 Google Cloud trial.

1. 01Open Google Cloud's student page and choose 'Request credits'.
2. 02Complete the linked Google Skills Student Training Credits Application with the requested student information.
3. 03Follow the approval/redemption instructions and choose eligible learning activities.

SourcesGoogle Cloud student learning resourcesGoogle Skills student training credits application

Eligible new Google Cloud users can start a trial with US$300 in cloud-service credits valid for 90 days. These credits are for eligible Google Cloud usage, such as practising with cloud resources. They are not certification-exam vouchers or a promise of free Google Career Certificates.

1. 01Open Google's official free-trial page and check new-user eligibility.
2. 02Sign in and complete the identity/payment-method verification.
3. 03Confirm that billing shows a Free Trial account and track the remaining credit and days.
4. 04Use covered resources for practice; check a certification or course's own funding terms separately.

SourcesGoogle Cloud free trial termsGoogle Cloud student learning resources

Budget for rent, food, winter clothing, health and dental costs not covered by insurance, books or course materials, transit, phone, household items, recreation, emergency travel, immigration applications, and exchange-rate changes. International students should also keep emergency funds because family transfers, banking holds, or work delays can happen.

SourcesPrepare for UAlbertaBursaries and emergency funding - UAlberta

Compare student chequing accounts before choosing a bank: monthly fee, debit transactions, e-transfer limits, international transfer options, branch access, and credit-card offers matter more than gifts. Banks must verify your identity with original identification. As an international student, bring your passport, study permit, UAlberta ONEcard if you have it, letter of acceptance or offer letter, and a verification of enrolment document from Bear Tracks or MyCreds if available. Requirements can vary by bank, so check the branch appointment instructions before you go.

SourcesOpening a bank account - FCACVerification documents - UAlberta

Many international students should file an income tax and benefit return, even with little or no employment income, because filing can establish tax records and may allow the Canada Revenue Agency (CRA) to determine eligibility for credits or benefits such as the GST/HST credit. Tax residency and eligibility depend on your situation, so use CRA guidance or a qualified tax clinic rather than guessing from social media.

SourcesStudents and income tax - CRAGST/HST credit - CRA

A credit score is used by lenders and sometimes landlords to estimate how reliably you manage borrowed money. You can start building Canadian credit by using a student credit card or other credit product carefully, keeping balances low, and paying the full balance on time every month. Do not carry debt just to build credit, and avoid applying for multiple cards quickly.

SourcesCredit reports and scores - FCAC

Usually not by themselves. UAlberta bursaries and emergency funds can help with shortfalls or urgent situations. Build a realistic full-year budget before arrival and update it after seeing actual Edmonton costs.

SourcesBursaries and emergency funding - UAlberta

Undergraduate students should review UAlberta bursaries and emergency funding, speak with the Student Service Centre (SSC) for routing, and contact University of Alberta Students' Union (UASU) services if the issue overlaps with food, health, advocacy, or emergency student support. International students can also contact International Student and Visitor Services (ISVS) if the issue affects immigration, settlement, or crisis planning.

SourcesBursaries and emergency funding - UAlbertaUASU

For undergraduates, the U of A distributes over $28 million a year in scholarships and financial support, and a number of awards are specifically for international students starting a degree on a study permit. You must apply to a program before you can apply for entrance scholarships, and the deadline for application-based awards is January 10. One application form is assessed for all of them, on academics, leadership, inclusion and financial need. For graduate students, the Faculty of Graduate & Postdoctoral Studies administers about $29 million a year; the Izaak Walton Killam Memorial Scholarship is open to international students and covers the international differential fee, and Canadian national awards such as the Vanier are also open to you. Check the current pages for this year's values and conditions.

SourcesScholarships, awards + financial supportInternational entrance scholarshipsGraduate funding for international students

A scholarship or award is normally given for academic achievement or other merit and does not have to be repaid. A bursary is non-repayable money awarded on demonstrated financial need. A short-term emergency loan is money you do have to pay back, meant to bridge a genuine cash-flow gap rather than fund a term. Student Financial Support runs workshops on applying for bursaries and scholarships, and is the right first stop if you are not sure which one your situation calls for. For graduate students there is a further distinction that matters: funding held as a scholarship is not employment, so it is not covered by the graduate assistantship collective agreement.

SourcesScholarships, awards + financial supportGSA collective agreement

More than most students realise. The Community Pantry in the Rutherford Library Atrium is drop-in and anonymous: any valid ONEcard, up to five items a visit, any time the library is open, with no intake form and no need to be a Campus Food Bank client. There is a free breakfast on Wednesday mornings from 8:30am at SUB and Campus Saint-Jean until it runs out. WECAN is a monthly bulk-buying program for low-cost fruit, vegetables and meat, open to the whole campus community. And there is a monthly Saturday grocery bus to No Frills if getting to a larger store is the problem. The hamper program is separate and is for food-insecure members of the U of A community including students, staff and recent alumni.

SourcesCampus Food Bank programsU of A Community Pantry

More than most people assume, and several are provincial rather than federal. The Alberta Graduate Excellence Scholarship (AGES) is worth $12,000 and international students on a valid study permit are eligible provided they are resident in Alberta, and it is nominated by your faculty, not applied for directly. Alberta Innovates Graduate Student Scholarships, including the Data-enabled Innovation stream, are explicitly open to Canadian, permanent resident and international students. The Izaak Walton Killam Memorial Scholarship is the U of A's most prestigious award, is open to international students, and covers the international differential fee. The Vanier Canada Graduate Scholarship is a national award open to international students. Queen Elizabeth II Scholarships go to master's and doctoral students each year, and the President's Doctoral Prize of Distinction tops up doctoral students who have won an eligible major scholarship. If your health research crosses faculties or spans two or more health disciplines, the TD Bank Financial Group Grant for Health Sciences Interdisciplinary Research is built for exactly that, and needs a 3.5 GPA. Deadlines differ for every one of these, and most are nominated internally by your department months before the published deadline, so ask your graduate coordinator early rather than watching the public dates.

SourcesAGES - GPSAlberta Innovates scholarships - GPSTD interdisciplinary research fundFunding for international graduate students